Dispatch and Delivery
We are based in the UK but will delivery any of our products Worldwide unless otherwise stated within the description of the item.
Many of our items are delivered direct from the supplier, so if you make an order for multiple items they may be dispatched seperately.
All non-personalised products are dispatched by Royal Mail First Class or Airmail within 2 business days of receiving cleared payment.
Personalised products are dispatched within 5 business days of receiving cleared payment.
If you require your item to be dispatched sooner to arrive in time for your special occasion please let us know and we will do all we can to accomodate this although we do not offer any guarantees that your item will arrive in time unless you select the express or next day delivery option.
Express / Next Day Delivery
If you require your item urgently we offer a next working day delivery service on many of our products. There is an additional charge for this service which is priced individually per product and is in addition to the standard delivery charge (i.e. if standard UK delivery is £3, and next day delivery service is £5 then the total would be £8)
Orders received before 10:00am will be dispatched the same day (except Weekends and Bank Holidays in which case the order will be dispatched on the next working day) to arrive on the next working day after dispatch.
Orders received after 10:00am will be dispatched on the next working day to arrive the following working day.
PLEASE NOTE: In all cases Weekends and Bank Holidays are non-working days and items will NOT be dispatched or delivered on these days.
Non-receipt of Goods
Loss of items is quite rare and as most items are dispatched by Royal Mail we would advise you to initially check the address you have given is correct and also check with your local sorting office who will normally have your undelivered item ready for collection.
If your item cannot be traced then the current Royal Mail policy for UK deliveries is that a claim cannot be made until 15 business days after the date delivery was expected.
In most cases items are returned to us due to incorrect address or non-collection of parcel at the sorting office. If the item is returned to us we will check all details are correct and resend the items.
In the unfortunate event that your item is not received after 15 working days (30 days for non-UK customers) from dispatch and you have checked the address you have given is correct and checked at your local sorting office then please contact us and we will send a replacement.
Postage and Packaging Costs
Postage costs are calculated by weight and are automatically calculated as you add items to your shopping cart providing you have selected your 'Delivery Method' on the shopping cart page.
UK postage starts at £2 on smaller items up to a maximum of £5.
Refer to 'Dispatch and Delivery' section above for next day delivery charges and information.
PLEASE NOTE: To allow for correct delivery calculation for your order you should select the correct ‘Delivery Method’ for your country from the drop down menu – i.e. if you live within the UK then you should choose ‘UK’, if you live within Europe you should select ‘Europe’ and if you live anywhere else in the world then you should select ‘Rest of World’
Failure to select the correct 'Delivery Method' for your delivery address when checking out will lead to your order being cancelled.
Returns Policy
We accept returns for any reason. If you wish to return an item you are required to contact us within 7 days of receipt and return the item within 14 days, however unless the item is faulty it must be returned in original unopened, unused, saleable condition. If non-faulty items are returned in opened, used or unsaleable condition then a refund will not be given and the item will be returned to you, the customer, at your expense. If you request a return after the 7 day cooling off period, but is in original unopened, unused condition when it is returned, then vouchers for the value of the item will be issued rather than a refund, however a 10% handling charge will be deducted.
In all cases you must contact us prior to returning any purchases.
Personalised Gifts have no intrinsic value once personalised and as such we urge you to take great care that no mistakes are made when ordering from our website as we cannot accept returns once the item has been personalised. (Please note: personalised items are exempt from the Distance Selling Regulations)
We will cut and paste the information you supply us in order to fulfill your order.
The personalisation on your item will appear exactly as entered in the personalisation field(s).
We often contact customers if something doesn't look "right" but the responsibility does lie with you and not us to check the spelling and wording is correct.
Should any purchase arrive damaged from transit, or does not arrive at all, then please contact us and we will follow up your enquiry. You should also contact us within 7 day of receipt if the item is faulty in any way or any mistakes have been made by ourselves or our suppliers.
If you wish to consider returning a Non-personalised item then please contact us before returning anything. All goods must be returned in the same packaging and in the same condition they arrived in and we must receive them within 14 days. If you wish to return an item that is not damaged or faulty then it must be returned in unopened, unused and re-saleable condition. If the item arrives back to us in opened, used or unsaleable condition it will be returned to you at your expense.
We cannot refund the postage cost incurred in returning goods and we would strongly suggest you consider recorded delivery as we cannot accept responsibility for goods that we do not receive.
If the item arrives and you believe it to be faulty then please contact us
to arrange return of the item.
Once we receive and assessed the faulty item we will dispatch a replacement as soon as possible. however, should we no longer have stock of the item you will be offered a replacement item or refund.
If, after assessment, the item proves NOT to be faulty it will be returned to you, the customer, at your expense.
In all cases we must be informed of intent to return an item within 7 days of receipt and all shipping charges are at the customers expense.
All items qualifying for a refund will be refunded within 30 days of the item being returned.
